Who We Are:
NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Summary of Role: Our role offers an exciting opportunity to lead client relationships and drive operational excellence. The Account Manager is pivotal in delivering exceptional service through claims resolution, HR support, benefits administration, and contract implementation. With a focus on compliance and vendor performance management, you’ll ensure clients receive the highest standard of support. Collaborating closely with Client Management staff, you’ll maintain meticulous documentation in Salesforce, update key records, and foster proactive communication to resolve outstanding issues and strengthen client satisfaction. This position is ideal for a detail-oriented professional passionate about client success and operational efficiency.
The candidate's location can be anywhere in Georgia. However, the ideal candidate must be willing to travel frequently to South Georgia for client presentations.
Essential Core Duties and Responsibilities:
- Vendor Liaison for clients
- Responsible for maintaining outstanding checklists and renewal timelines
- Problem-resolution for ongoing or escalated issues
- Responsible for running carrier reports where applicable, or ordering monthly reporting directly from the carrier
- Responsible for negotiating with vendors to provide competitive quotes. Provide contract review, comparisons and recommendations for renewals by established deadlines
- Proactive customer service and HR support
- Maintain internal files and databases with all client data
- Implementation and compliance support
- Proficient in completing fully insured NFP renewal package
- Assist and organize the onboarding process for all new business cases and new business lines on designated accounts
- Experienced in Voluntary Benefits, Work Site Products and Enrollment/Eligibility Options for Clients to include Benefits Administration Systems
- Proficient in carrier alternatives, products and systems
- Attendance at weekly Health and Welfare meetings, planning sessions and NFP-Sponsored events
Knowledge, Skills, and/or Abilities:
- Exceptional written, oral, interpersonal communication skills
- Advanced MS Office skills, to include excel, word, power point
- Strong client development and relationship building skills
- Ability to work both independently and within a team environment
- Exceptional attention to detail and time management skills
- Strong aptitude for organization and prioritization
- Desire to work in a fast-paced environment with flexibility in duties and responsibilities
Education and/or Experience:
Licensing/Certifications: Health & Life Insurance License or willing to obtain it 60 days after hire. What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. NFP is an inclusive Equal Employment Opportunity employer.
