Job#: 2050604
Job Description:
Duties:
- Welcomes the patient and family; responds to questions with prompt information and/or services related to appointment status wait time or unanticipated problems.
- Obtains translation services as needed.
- Obtains and verifies patients demographic data.
- Consults admissions department for patients arriving with incomplete or complex admission accounts.
- Collects up-front fees (co-pays fees for services) from patient according to pre-admission notes; refers patients with inadequate funding to the financial counselor.
- Communicates patients arrival and ready-to-room status with clinic.
- Tracks prolonged wait times in waiting room and investigates the cause.
- Collaborates with others to develop quality service-focused measures to identified clinic issues.
- Initiates investigation into variances regarding cash/funds; reconciles petty cash count and report overage/shortage daily; completes and submits daily batch and credit card transaction reports.
- Performs order entry and schedule ancillary testing for patients as ordered by the provider.
- Registration, Scheduling, Check-in and Insurance verification experience preferred. Bilingual in Spanish preferred.
- Experience in a healthcare setting or customer service-focused industry preferred.
- Ability to provide excellent customer service, act in a professional manner, type, file, use a multi-line telephone, computer, fax, copier, and calculator. Registration, Scheduling and Check-in experience preferred.
- Knowledge of the managed care industry appointment scheduling related medical terminology and customer service concepts.
- Ability to operate a personal computer and basic office equipment.
- Demonstrate interpersonal skills good verbal communication skills good time management skills and excellent customer service skills.
- Ability to demonstrate quick decision-making and self-initiated work behaviors is necessary.
Education:
- High School Diploma or equivalent (college degree preferred).
- Minimum of two (2) years of medical or business office experience required.
- Experience in a healthcare setting or customer service-focused industry preferred.
- Bilingual in Spanish/English preferred.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.
