Your Opportunity as the Assistant Manager, Quality Assurance

Location: New Orleans, LA - Gentilly manufacturing plant

Work Arrangements: 100% on-site

Typically requires working 45+ hours per week: 9-10 hour work days, Monday-Friday
Willingness to work off shift (including nights and/or weekends) and flow to the work as needed

Reports To: Quality Assurance Manager

In this role you will:

Complies with all Regulatory and Smucker policies for food safety and quality
Ensures product meets specifications and Smucker Quality Standards
Lead continuous improvement through auditing, root cause investigations and CAPA (Corrective Actions / Preventative Action) follow up
Assist site with Food Safety Plan development, implementation, and routine reviews / updates - audit corrective action follow-up
Provide technical support to Operations, Marketing, Demand Planning, Logistics and Research & Development Teams through: Good Manufacturing Practices (culture / integrity), Consumer Complaint Reduction, Material and Ingredient vendor performance (SCAR), Finished Product Attributes, Product Cuppings
Support Quality Assurance / Key Element Audits (QAKE) per defined audit schedule
Assist with Smucker Operational Excellence Quality Pillar development and is a Key Element Owner
Implementation and Key Performance Indicators (KPIs) performance management
Assists QA Manager in all internal and external quality and regulatory audits; maintains audit readiness
Primary Lead for Quality Proficy / Prodika / Warehouse Management System (WMS) / Quality Management Systems (QMS) Systems and improvements
Validate review of records for accuracy and compliance - facilitates evaluation of records, procedures, monitoring and verification activities
Supports training of all full-time, contractor and temporary employees in the areas of HACCP, GMPs, BRCGS / Costco, Allergens, Pest Control, Quality Risk Assessment, Proficy, Food Defense, and Sanitation
Assures testing of raw / packaging materials, finished goods, and non-conforming products and recommends disposition
Assists QA Manager with analyzing consumer complaints
Oversight of all lab equipment and lab supplies
Support Supplier Quality systems (material quality and compliance)
Supervise Quality Lab Technicians

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

Bachelor's Degree
3 years of manufacturing operational experience
Collaboration - ability to work and manage within a team environment effectively
Critical thinking and problem-solving skills (includes root cause analysis, statistical methodology and implementing systemic solutions)
Demonstrated leadership capabilities - ability to teach, lead and develop others

Additional skills and experiences that we think would make someone successful in this role:

A degree in Food Science, Engineering, or a related science
A background in food safety and / or sanitation
Prior people management experience
HACCP Certification/PCQI Training
Prior food and beverage or R&D experience
Desire to become cupping certified or have an interest in coffee
Previous experience with JMP software
Advanced Excel use and / or programming experience

Learn More About Working at Smucker

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