The Client Business Manager (CBM) is the key Subject Matter Expert (SME) for our Quad In-Store business area and the strategic sales conduit for prospective client leads and new business opportunities brought forth by revenue teams outside of the Quad In-Store business area. These revenue teams may include, but are not limited to: Managed Services, Business Development, Enterprise Solutions, Strategic Accounts, and Sales Operations leads. The CBM must effectively partner with clients to understand their business needs and objectives and effectively develop a relevant value proposition through discussions, proposals, Scope of Work creation, and presentations.
This position is hybrid (a combination of in-office and remote days per week) and when working on site, would be in office at our West Allis, WI plant location.
Key Responsibilities:
- In collaboration with internal teams, own the client relationship for prospective and new business opportunities to grow and develop account revenue for the In-Store channel while providing an exceptional client experience.
- Develop client-focused, differentiated, and achievable solutions using Quad's robust In-Store Experience offering which includes, but is not limited to: In-Store Marketing, Fulfillment, Packaging, Agency Services, Client Technology, Testing Methodologies, and Managed Services
- Ownership role over specified active accounts inclusive of organic growth, sales retention, and contract renewals.
- Collaborate with Strategic VPs on strategic accounts to secure incremental sales growth, sustain existing revenue, and sell
- Oversee prospective and new business account support responsibilities including RFPs, Scope of Work generation, design requests, pricing requests, scheduling, order submission, and order management
Job Requirements:
Appropriate education and/or experience may be substituted on an equivalent basis
Education:
- Bachelor's Degree preferred.
Experience:
- 3-5 years of In-Store Sales or Strategic Account Experience or relevant solution-based selling experience
Knowledge, Skills, & Abilities:
- Manage sales activity through Quad Systems (Salesforce, Workfront, PEGA, Highspot, etc. experience preferred)
- Proficient in Excel and PowerPoint
- Ability to communicate, present, and influence at all levels of an organization, including executive and C-level
- Proven ability to drive the sales process from plan to close
- Proven ability to articulate Quad's value proposition, and position against competitors
- Demonstrable experience developing client-focused, differentiated, and achievable solutions
- Excellent change management skills
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communication skills
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We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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