ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
* 37th largest credit union in the U.S. and the largest financial institution based in the North Bay
* Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
* Recognized by Newsweek as one of "America's Best Credit Unions 2024"
* Recognized by Forbes as one of "America's Best Small Employers 2023"
* Voted Best Places to Work in the North Bay 19 years in a row
* World-class Employee Engagement scores
* Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
* Industry leading Net Promoter Scores across the U.S.
Join us and discover why you'll love working at Redwood Credit Union!
Redwood Credit Union is looking for a Credit Model Specialist who will work with the Lending Systems Management, in accordance with Redwood Credit Union's guidelines, this position is responsible for the management and implementation of all pre-approval campaigns to Members and non-Members. Responsible for development, growth, retention, and product development efforts relating to RCU's preapproval campaigns by using data analytics to drive decision making. Successfully work with internal partners, external vendors and other third-party partners acting as a resource, while adhering to regulatory and compliance guidelines and Return on Investment expectations.
ESSENTIAL FUNCTIONS:
* Maintain working knowledge of all RCU's lending product offerings.
* Effectively manage pre-approval campaigns by evaluating and understanding the needs of RCU's Membership using data analytics to drive an optimal Member experience.
* Develop and communicate pre-approval campaign plans, including documenting data and information used and provide reporting metrics to all decision makers.
* Work closely with Lending Management, making recommendations on the delivery, frequency, execution, and risk assessments of pre-approval campaigns.
* Work effectively with third-party vendors including credit bureaus, credit decisioning and pre-approval software providers to drive pre-approval campaigns.
* Collaborate with the Marketing department, Technology team, and other subject matter experts to establish pre-approval campaigns, including targeting potential Members in support of new Membership growth goals.
* Use post-promotional and Return on Investment analysis to refine future campaigns for increased efficiency.
* Maintain and update pre-approval process documents to ensure best practices.
* Monitor third-party vendor performance and standards; conduct due diligence reviews.
* Review laws and regulations that impact compliance requirements, with emphasis on the Bank Secrecy Act, Patriot Act, OFAC, Card Act and Durbin Amendment, Reg Z and Reg E.
Other Functions
* Analyze the efficiency of current procedures and recommend changes.
* Provide general assistance to Lending Management in department projects.
* Perform other duties as assigned.
Minimum Qualification: Knowledge, Skills and Abilities
- Excellent analytical, problem-solving, and decision-making skills.
- Advanced experience with credit bureau reporting and pre-approval processes.
- Strong knowledge of applicable consumer laws and regulations including the Fair Credit Reporting Act.
- Thoroughly understand credit reports, loan-to-value, personal cash flow and debt to income ratios.
- Ability to effectively plan and execute multi-step campaigns and projects.
- Ability to communicate effectively and intelligently, both verbally and in writing.
- Ability to successfully work with cross-functional teams.
- Project management skills with ability to prioritize, multi-task, and successfully meet deadlines to achieve results.
- Highly Member-focused and service driven.
- Ability to establish and maintain effective working relationships with a diverse group of people to support and improve team performance, in line with RCU's Mission, Vision, Values, Culture and Service Standards.
- Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions; be accountable.
- Ability to operate a personal computer and software including word processing, email, intra/internet.
Physical Requirements
- Ability to stand, bend, stoop, sit, walk, twist, and turn.
- Ability to lift up to 15 pounds.
- Ability to use a computer keyboard and calculator.
- Work environment is indoors; majority of the time is spent sitting at a desk.
The ideal candidate has a combination of education and experience equivalent to a high school diploma with a minimum of five years' experience in consumer or mortgage lending, including a minimum of three years' experience working directly with credit bureaus on prescreen or pre-approval campaigns for a consumer financial institution.
Compensation: Base starting range: $41.00 to $54.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
* Competitive medical, dental, and vision insurance, mental health offerings
* Employee performance incentive plan
* Salary Advancement- Merit increase based on performance
* 401(k) program with employer match
* Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
* RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
* RCU employees are eligible for a 1% discount on all recreational or boat loan products
* 2% discount off Visas and LOC Loans through RCU
* 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
* 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
* 0% interest on garment, fitness, or home office equipment loan of up to $500
* 100% financing for employee purchased homes!
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
