Job Description
About us
National Grid is hiring a Director for our NE Energy Efficiency Sales department in Waltham, MA. This is a Hybrid Role. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.Job Purpose
The Director, New England Energy Efficiency Sales, will lead our commercial, industrial, municipal, and institutional customer engagement efforts for energy efficiency and building electrification in Massachusetts.
This is a critical leadership role responsible for driving market adoption at scale of National Grid's energy efficiency and electrification solutions offered through Mass Save. The Director will lead a large, multidisciplinary organization responsible for sales strategy, customer engagement, technical services, trade ally partnerships, sales enablement, and performance management.
Success in this role requires the ability to combine commercial leadership, operational discipline, and market insight -delivering outcomes across affordability, decarbonization, equity, and customer value
Key Accountabilities
Sales strategy and performance
- Lead sales strategy and execution across customer segments to deliver strong participation and achieve desired outcomes
- Translate program strategy into actionable, results-driven sales plans
- Establish disciplined CRM, pipeline management, and forecasting practices
- Implement performance frameworks, including targets, incentives, and accountability
Customer and market engagement
- Build relationships with large customers, municipalities, and institutional partners
- Develop targeted engagement strategies to create leads and convert into delivered projects
- Use data-driven customer insights to identify and prioritize sales opportunities and improve close rates
- Ensure close and effective coordination with the Account Management team to create a seamless customer experience, drive customer satisfaction, and unlock new sales opportunities
Leadership of sales and technical functions
Deliver end-to-end project execution and excellent customer experience across the lifecycle of energy efficiency projects, from lead generation through project close-out, leading multiple specialized teams:
- Large customer sales
- National account sales and municipal partnerships
- Trade ally sales
- Inside sales and lead intake
- Technical services (engineering analysis, savings modeling)
- Customer support and back-office operations
- Sales enablement (goal setting, forecasting, analytics, pipeline, performance reporting)
Program delivery and technical partnership
- Partner with Customer Energy Management (CEM) and Program Delivery teams to align on program design and priorities
- Ensure effective execution of complex customer projects
- Maintain strong knowledge of program offerings and incentive structures
Trade ally and market ecosystem
- Strengthen contractor and supply chain partnerships
- Support development of a scalable delivery ecosystem for electrification and energy efficiency
- Ensure high-quality project delivery through strong partner engagement
Data-driven sales management
- Lead CRM and analytics capabilities to manage pipeline, support priority targeting, and enhance performance
- Establish consistent pipeline discipline from lead generation through close
- Develop reporting and dashboards to drive visibility and continuous improvement
Innovation and emerging solutions
- Identify and incorporate new, commercially viable energy efficiency and electrification technologies into product portfolio
- Bring new, proven solutions to market within the Mass Save portfolio
Leadership and team development
- Lead a high-performing, customer-focused organization
- Build capabilities across sales, technical, and analytics functions
- Foster a culture of accountability, collaboration, and continuous improvement
#LI-LM1
Qualifications
- Bachelor's degree in a related discipline required; advanced degree preferred
- 3+ years of leadership experience in sales, energy efficiency, utility programs, or related commercial roles preferred
- Proven experience leading complex, customer-facing teams
- Deep experience with CRM platforms, sales pipeline management, and performance tracking systems
- Demonstrated ability to design and implement sales target frameworks and performance-based incentive programs
- Strong understanding of energy efficiency, electrification, or clean energy markets preferred
- Demonstrated ability to translate customer and market data into actionable commercial insights
- Strong strategic and commercial mindset with the ability to drive performance at scale
- Exceptional influencing and communication skills, including experience engaging senior executives and external stakeholders
- Analytical orientation with experience using data to guide decisions and drive outcomes
- Financial acumen with experience managing budgets, targets, and resource plans
- Familiarity with Massachusetts energy markets and Mass Save programs preferred
More Information
Salary
$165,000 - $193,000 a year
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
About us
National Grid is hiring a Director for our NE Energy Efficiency Sales department in Waltham, MA. This is a Hybrid Role. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.Job Purpose
The Director, New England Energy Efficiency Sales, will lead our commercial, industrial, municipal, and institutional customer engagement efforts for energy efficiency and building electrification in Massachusetts.
This is a critical leadership role responsible for driving market adoption at scale of National Grid's energy efficiency and electrification solutions offered through Mass Save. The Director will lead a large, multidisciplinary organization responsible for sales strategy, customer engagement, technical services, trade ally partnerships, sales enablement, and performance management.
Success in this role requires the ability to combine commercial leadership, operational discipline, and market insight -delivering outcomes across affordability, decarbonization, equity, and customer value
Key Accountabilities
Sales strategy and performance
- Lead sales strategy and execution across customer segments to deliver strong participation and achieve desired outcomes
- Translate program strategy into actionable, results-driven sales plans
- Establish disciplined CRM, pipeline management, and forecasting practices
- Implement performance frameworks, including targets, incentives, and accountability
Customer and market engagement
- Build relationships with large customers, municipalities, and institutional partners
- Develop targeted engagement strategies to create leads and convert into delivered projects
- Use data-driven customer insights to identify and prioritize sales opportunities and improve close rates
- Ensure close and effective coordination with the Account Management team to create a seamless customer experience, drive customer satisfaction, and unlock new sales opportunities
Leadership of sales and technical functions
Deliver end-to-end project execution and excellent customer experience across the lifecycle of energy efficiency projects, from lead generation through project close-out, leading multiple specialized teams:
- Large customer sales
- National account sales and municipal partnerships
- Trade ally sales
- Inside sales and lead intake
- Technical services (engineering analysis, savings modeling)
- Customer support and back-office operations
- Sales enablement (goal setting, forecasting, analytics, pipeline, performance reporting)
Program delivery and technical partnership
- Partner with Customer Energy Management (CEM) and Program Delivery teams to align on program design and priorities
- Ensure effective execution of complex customer projects
- Maintain strong knowledge of program offerings and incentive structures
Trade ally and market ecosystem
- Strengthen contractor and supply chain partnerships
- Support development of a scalable delivery ecosystem for electrification and energy efficiency
- Ensure high-quality project delivery through strong partner engagement
Data-driven sales management
- Lead CRM and analytics capabilities to manage pipeline, support priority targeting, and enhance performance
- Establish consistent pipeline discipline from lead generation through close
- Develop reporting and dashboards to drive visibility and continuous improvement
Innovation and emerging solutions
- Identify and incorporate new, commercially viable energy efficiency and electrification technologies into product portfolio
- Bring new, proven solutions to market within the Mass Save portfolio
Leadership and team development
- Lead a high-performing, customer-focused organization
- Build capabilities across sales, technical, and analytics functions
- Foster a culture of accountability, collaboration, and continuous improvement
#LI-LM1
Qualifications
- Bachelor's degree in a related discipline required; advanced degree preferred
- 3+ years of leadership experience in sales, energy efficiency, utility programs, or related commercial roles preferred
- Proven experience leading complex, customer-facing teams
- Deep experience with CRM platforms, sales pipeline management, and performance tracking systems
- Demonstrated ability to design and implement sales target frameworks and performance-based incentive programs
- Strong understanding of energy efficiency, electrification, or clean energy markets preferred
- Demonstrated ability to translate customer and market data into actionable commercial insights
- Strong strategic and commercial mindset with the ability to drive performance at scale
- Exceptional influencing and communication skills, including experience engaging senior executives and external stakeholders
- Analytical orientation with experience using data to guide decisions and drive outcomes
- Financial acumen with experience managing budgets, targets, and resource plans
- Familiarity with Massachusetts energy markets and Mass Save programs preferred
More Information
Salary
$165,000 - $193,000 a year
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
About National Grid
National Grid lies at the heart of a transforming energy system. Our business areas play a vital role in connecting millions of people to the energy they use, while continually seeking ways to make the energy system clean, fair, and affordable. In the UK we own and develop the high-voltage electricity transmission network in England and Wales, taking electricity from where it’s generated to where it’s needed.
National Grid Electricity Distribution delivers electricity to over 20 million people across homes and businesses in the Midlands, South West England, and South Wales.
In the US, we own and operate electricity and natural gas networks, serving over 20 million people across New York State and Massachusetts.
National Grid Ventures operates across the UK, Europe, and the US, developing, operating, and investing in large-scale clean energy infrastructure. National Grid Partners invests in entrepreneurs at the intersection of energy and emerging tech, with capital, resources, connections, and know-how.
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