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We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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Summary:

As a Case Manager on the team, you will assist Vivint DTH Sales Representatives and customers with creating, disputing, and fulfilling requests associated with Vivint's DTH Buyout and Doorbell exchange programs.We take great pride in doing quality work with a sense of urgency to help our sales representativesand customers transition smoothly from other security companies to Vivint.

Primary Responsibilities:

Investigate/research customer inquiries or disputes regarding the DTH buyout or doorbell exchange programs.
Assist Vivint customers and sales representatives with fulfilling, addressing, and creating/denying a buyout or doorbell exchange.
Document customer and sales representative interactions.

Required Skills:

Proficient communication skills (verbal and written)
Friendly disposition - White glove customer service
Excellent problem-solving skills to determine the best plan of action
Must be able to multitask while using different internal programs
Ability to adapt to system/process changes quickly while retaining new information
Knowledge of Microsoft Office applications (Teams, Outlook, Excel, etc.)
Knowledge of Salesforce is preferred, but not necessarily required.

Required Education/Experience:

High School Graduate, GED, or equivalent
Must be at least 18 years of age
Ability to pass a background check
Be able to type a minimum of 35 wpm
If already a Vivint employee,currentlymeeting all department performance expectations.Cannot be on any form of a final write-up (behavioral, attendance, etc.)
Been in the current position for a minimum of 90 days.

Here are some highlighted perks you should ask us about:

Free daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.