| End User Technician | |
| Hiring Manager: | Thomas Lesser |
| Business Unit/ Cost Center: | Enterprise Infrastructure / 22373 TEAM: US FIELD SUPPORT |
| Bill rate: | $32/hour max Pay:$20-25/hr |
| Is this a new or replacement position? If replacement - who is it replacing? | Replacement |
Position Description-(Please send to vendors )
| What will the work schedule look like for your team (remote/hybrid/on-site/TBD)? | On-Site; Shift - 8 to 5 Monday thru Friday |
| Primary Location: | Durham, NC |
| Open to other sites? (Y/N): If so, which ones: |
N |
| Duration of contract: | 3 months - Possible extension |
| What does your team do/team size/ project details/ what are you trying to accomplish for Fidelity overall? | We are the Guru Bar - We support your desktop, laptop, phones and AV rooms at the Durham, NClocation. 7+ team members that consist of Regional and End User Support Techs |
| If I were a candidate, what would get me excited about this position (what are the selling points)? | The opportunity to work with an amazing team of Jr. to Sr. level resources and learn new technologies. |
Candidate Profile-(Please send to vendors )
What are the top three MUST havesoft skills and technical skills (experience candidates must have coming in the door)?
|
0 to 2 years of End User Support experience in Microsoft Operating Systems. A decent knowledge of Windows Operating Systems and Hardware. Good communication skills is also a must have |
| What are the NICE to have skills (what is your team willing to teach the person)? | A + Certification would be nice to have |
| Is there a current team member's profile that would be an ideal profile for us to target? | Brad Glendhill (A700106) |
Interview Process--(Please send bolded section to vendors )
| How many rounds of interviews will you have the candidate complete and what will be covered (Technical/behavioral/coding)? *Ideally 1 round, max of 2 rounds with no more than 4 people total |
1 and done - 45 minute Zoom interview |
| Who will be on the interview panel? *Coach them to have a diverse interview panel * Please keep your outlook calendar up to date and encourage the interview panel to do the same * If needed, ask if they will be using the same interview panel as another chapter leader in their business unit |
Tom Lesser |
| What role-specific pre-screening questions can our team use to help vet candidates up front? |
Regional Support Technician
Fidelity is currently seeking a Regional Support Technician to work on-site for client Fidelity Investments. This position will provide end-user support for technologies such as computers, monitors, printers, phones, accessories and audio/visual equipment.Much of the job will be desktop support and handling items that can't be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.
The Team
Our team enriches and adds value to the Fidelity Associate base by creating an efficient workspace that is quality focused. We are looking for bright individuals to be able to work in a fast pace and dynamic environment with exceptional customer service skills. Performing in a team setting and being able to communicate effectively need to be key traits one should have to be a success. While working with the Techworks Field Services Team, we will add to your existing skills pallet while hopefully learning from you in exchange!
The Expertise You Have
- Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
- A+ certification is a plus
- Broad knowledge of Windows Operating Systems, PC Hardware, and related accessories
- Detail oriented, ability to work effectively with client and other groups and to hold others accountable for following processes and procedures
- Ability to work independently to meet goals based on requirements
- A self-starter with good written and verbal communications skills, along with the ability to pre-plan, organize, prioritize, and multitask.
- Understanding of TCP/IP networking protocols.
- Must be able to lift and move equipment up to 50 lbs.
- Computer Builds and Computer Deployments - deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
- Support critical Service Level Targets with timely and accurate execution of support requests via our ticketing and tracking systems.
- Focus on delivering a successful customer service experience.
- Adherence to reporting and escalation procedures.
- Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
- Working in conjunction with technical and non-technical personnel to successfully complete all requests.
- Special assignments and other work-related duties as required by management.
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.We are proud of ourdiverse and inclusiveworkplace where werespectandvalueour associates for their unique perspectives and experiences. For information about working at Fidelity, visitFidelitycareers.com
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
