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Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview

This position will be located at and dedicated to the King of Prussia Campus quality portfolio, including support for patient safety improvement projects.

The Quality Improvement Advisor (IA) possesses an intermediate level skill set and knowledge in the science and methods of Process/ Quality improvement. The IA promotes organizational transformation by advising on the planning and execution of improvement efforts throughout the organization through the application of a standard framework for managing improvement projects and acts as a consultant on improvement science and data driven decision making. The IA is capable of assisting less experienced team members.

What you will do

• Effort - The expectation is that time spent on projects will be:
• 80% Tactical (performing and owning technical aspects of a project)
• 20% Transferring Knowledge (Teaching, Coaching and Mentoring)
• 1.Technical - Improvement
• Promotes organizational transformation by advising on the planning and execution of improvement efforts throughout the organization.
• Applies the CHOP Improvement Framework for managing improvement projects
• Exhibits an understanding of different types of organizational problems and can identify and apply appropriate tools.
• Assists clinicians, clinical leaders and administrators to manage and understand improvement measures, performance dashboards and score cards and to use data analysis to drive fact-based decision making.
• Uses basic statistical concepts, tools and techniques in improvement work.
• 2.Technical - Change Management - With assistance able to work in a variety of clinical/business settings to orchestrate effective individual and organizational effectiveness, including:
• Assessing human systems to gather information about factors such as satisfaction, conflict, confusion, interest.
• Strategizing with team members to determine activities or interventions to create change in a human system.
• Effectively engaging employees in an open dialogue and other activities to address resistance and build commitment to change
• Developing communications strategies to support change
• 3.Technical - Team Facilitation
• Effectively builds and facilitates improvement teams with clearly defined roles and responsibilities.
• Builds effective sponsorship and process ownership (Accountability)
• Manages dysfunctional team behaviors when observed
• Steers teams to use data driven decisions and choose best solution for project goal.
• 4.Building Organizational Capability
• Participates in formal and just in time training on CHOP Improvement Framework and tools to clinicians, clinical leaders and administrators.
• Demonstrates understanding of adult learning principles.
• Provides coaching and consultation on the use of a standardized approach to improvement work
• 5.Patient Safety/Accreditation/Regulatory
• Supports regulatory and accreditation activities, including participation in Joint Commission and Department of Health surveys and accreditation readiness
• Works with leaders and staff to integrate Safety Behaviors for Error Prevention into one's work.
• Acts as an organizational patient safety champion, and as a working member of the patient safety and quality improvement leadership of the organization, supports patient safety concepts and methods and high reliability principles.

Education Qualifications

• Bachelor's Degree Required
• Master's Degree Preferred

Experience Qualifications

• At least three (3) years Professional experience. Required and
• Experience facilitating teams that cross multiple departments and functions Required and
• History of working effectively in situations where there is a need to demonstrate leadership skills to achieve the expected results Required and
• Project management experience Required and
• At least one (1) year Experience in a role where there is active use of quality concepts, tools and methods with a focus on healthcare. Required
• At least three (3) years in a role where there is active use of quality concepts, tools and methods with a focus on healthcare Preferred

Skills and Abilities

• Proficiency using Microsoft Word, Excel, PowerPoint and Visio
• Familiarity with Microsoft Access
• Familiarity with Statistical Process Control (SPC)
• Knowledge of organizational dynamics, change theory, reliability and safety science, improvement methods and tools, measurement and statistical process control
• Ability to work independently and take initiative when necessary
• Ability to work under stress and meet deadlines
• Strong interpersonal, verbal and written communications skills
• Customer service skills
• Demonstrates strong ability to prioritize work, excellent organizational skills and initiative to improve processes.
• Change agent demeanor. Must be a flexible thinker, with an ability to quickly adapt to a changing environment.
• Facility with data analysis to drive fact-based decisions
• Demonstrated ability to achieve expected outcomes

Licenses and Certifications

• Certified Manager of Quality (CQM) - American Society for Quality Control (ASQ) - upon hire - Preferred or
• Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality - upon hire - Preferred or
• Six Sigma in Healthcare Certification - American Society for Quality Control (ASQ) - upon hire - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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