Andaz Savannah

Summary:

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Andaz team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.

Essential Duties/Tasks/Responsibilities

• Supervise, support, schedule, assign daily work, inform, and train team members in all restaurants, bar, events, activities, and operations.
• Provide shift coverage as needed to ensure proper staffing of all F&B outlets, and catered events.
• Monitor, observe and assist in evaluating team member performance.
• Uphold standards of expectations for all areas of hotel operations.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Ensure compliance with health, safety, sanitation and alcohol awareness standards.
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Monitor inventory and inventory control, ordering and proper storage.
• Assist in menu and pricing accuracy, as well as specials and promotions.
• Work closely with the sales staff to service meeting rooms and catering needs.

Knowledge/ Skills

• Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals.
• Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
• Requires good communication skills, both verbal and written
• Ability to respond promptly to customer needs.
• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
• Ability to prioritize and maintain multiple tables at a time.

Minimum Qualifications

• High school diploma or equivalent is preferred.
• Must be fluent in English.
• Food handling certificate in states or counties where required.
• Long and flexible hours sometimes required.
• Must be able to work morning, evenings, weekends and holidays as needed.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to reach overhead, utilize both hands, to bend over and to stoop and kneel.
• Must be capable of climbing and descending stairs during their shift.

Work Environment/Conditions

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Physical Demands

• · Read and visually verify information in a variety of formats (e.g., small print).
• · Stand, sit, or walk for an extended period of time or for an entire work shift.
• · Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
• · Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• · Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• · Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Qualifications

Summary:

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Andaz team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.

Essential Duties/Tasks/Responsibilities

• Supervise, support, schedule, assign daily work, inform, and train team members in all restaurants, bar, events, activities, and operations.
• Provide shift coverage as needed to ensure proper staffing of all F&B outlets, and catered events.
• Monitor, observe and assist in evaluating team member performance.
• Uphold standards of expectations for all areas of hotel operations.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Ensure compliance with health, safety, sanitation and alcohol awareness standards.
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Monitor inventory and inventory control, ordering and proper storage.
• Assist in menu and pricing accuracy, as well as specials and promotions.
• Work closely with the sales staff to service meeting rooms and catering needs.

Knowledge/ Skills

• Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals.
• Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
• Requires good communication skills, both verbal and written
• Ability to respond promptly to customer needs.
• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
• Ability to prioritize and maintain multiple tables at a time.

Minimum Qualifications

• High school diploma or equivalent is preferred.
• Must be fluent in English.
• Food handling certificate in states or counties where required.
• Long and flexible hours sometimes required.
• Must be able to work morning, evenings, weekends and holidays as needed.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to reach overhead, utilize both hands, to bend over and to stoop and kneel.
• Must be capable of climbing and descending stairs during their shift.

Work Environment/Conditions

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Physical Demands

• · Read and visually verify information in a variety of formats (e.g., small print).
• · Stand, sit, or walk for an extended period of time or for an entire work shift.
• · Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
• · Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• · Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• · Reach overhead and below the knees, including bending, twisting, pulling, and stooping