Job Title: Travel Customer Service Specialist

Location: Redwood City, CA 94063 - Hybrid Role

Duration: 6 Months - (Extension/Conversion based on performance)

Pay Rate: ($23-$24.76) hourly

Schedule: Hybrid Role - Only Wednesday on site.

Job Description:

• Proven experience in customer service or a related field.
• Proficiency in using G-Suite and MS Office Suite.
• Excellent verbal and written communication skills.

• Respond to customer inquiries in a timely and professional manner via phone, email, support request system, and Slack.
• Assist customers with inquiries such as updating travel profiles, creating guest templates, and establishing car rental billing accounts.
• Escalate customer complaints and issues to appropriate travel team members to ensure timely resolution and customer satisfaction.
• Provide travel program information and resources to help customers make informed decisions.
• Follow up with customers to ensure their concerns have been addressed and provide any necessary updates.
• Participate in team meetings.
• Ensure all customer interactions are accurately documented in ServiceNow for future reference and quality assurance.
• Run ad-hoc reports and organize content in G-Drive

• High school diploma or equivalent plus five years of professional experience or Associate Degree plus two years of professional experience.

Thanks!