About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer join our Technology Organization and be part of our Chief Technology Office (CTO) team. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role as the Technology Major Incident Commander, you will act as an Incident Commander to drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications. You will lead as commander in the resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services. You will partner with Incident Communicator, Platform, and Business teams in driving resolution activities. You will make an impact by identifying opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications, US:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years complex issue resolution experience
• 2+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment

Desired Qualifications:

• Experience managing medium technology development efforts within a major line of business – default
• Ability to influence across all organizational levels, particularly senior management – default
• Excellent verbal, written, and interpersonal communication skills
• 5+ years of application production support experience
• Experience facilitating meetings
• Knowledge and understanding of technology production support: in a highly critical environment
• Knowledge and understanding of technology infrastructure: data center, network, storage, and compute domains
• Ability to exercise independent judgment and creative problem-solving techniques
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Strong analytical skills with high attention to detail and accuracy

Job Expectations:

• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards.
• Work as an internal consultant regarding use of tools and processes.
• Open to work in flexible hours, on call support in a 24x7 command center environment.
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards.
• Work as an internal consultant regarding use of tools and processes.
• Initial engagement of work schedule includes 9 Hour Shifts.
• Open to work in flexible hours, on call support in a 24x7 command center environment.
• Willingness to work on-site as per in-office expectation guidelines at stated location.
• This position is not eligible for Visa sponsorship.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.