Grand Hyatt Vail

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best

As the Makoto General Manager, you will be responsible in supporting the efficient running of the Makoto Vail Restaurant in line with Hyatt’s international corporate strategies and brand standards, whilst meeting employee, guest and owner expectations. Reporting directly to the Hotel Manager- Food and Beverage, you will supervise and manage the day to day operations as well as supporting the team to achieve our purpose.

The starting salary for this position is $83,600. Actual pay will commensurate based on experience.

• Some of the responsibilities include:
• · To support in representing the Hotel Food & Beverage (Restaurant) function on behalf of the hotel.
• · To support the Hotel Manager and Director of Outlets in staffing, scheduling and training of staff.
• · To assist in coordinating special events.
• · Ensure that all employees deliver the brand promise and provide exceptional guest service at all times.

Duties include:

· Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house

· Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

· Implement and maintain F&B sales/marketing programs

· Direct and oversee development of employees

· Hire, train, empower, coach and counsel, performance and salary reviews

· Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations

· Coordinate food and beverage operations with other hotel departments to ensure efficient guest service

· Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

· Implement procedures to increase guest and associate satisfaction

· Exercise quality control for both food and beverage

· Maintaining Hyatt standards of service and ensure their implementation

· Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

· Maintain communications with Corporate Staff

· Coach and counsel employees to reflect Hyatt service standards and procedures

Why Work at Hyatt?