Job Description

Job Summary

Responsible for overseeing and managing the implementation, maintenance, and optimization of the organization's asset protection solution (APS) systems. Leads a team of analysts and works closely with cross-functional teams and external vendors to ensure APS systems' successful integration and utilization. Manages the development and maintenance of applications for Asset Protection Services to support departmental activities. Evaluates company systems and equipment based on ability, capacity, and strategic enterprise needs. Acts as the technical liaison to the business users. Responsible for managing vendor relationships, budgeting, and ensuring compliance.

Job Responsibilities

Designs and implements innovative APS system processes or changes that support the goals of the function or department, including, but not limited to, the development/revision and submission of guidelines and procedures to enhance the quality of service and support.
Manages a team to configure and troubleshoot hardware and software to support the operational needs of the Asset Protection Solutions department. Contributes to database query, optimization, and design activities.
Responds to questions from customers, Company personnel, and vendors regarding technology applications and other related issues.
Performs as liaison to internal IT resources, including those dedicated to Asset Protection Solutions and those that intersect with major IT systems (e.g. POS, Cash Management).
Drives resolution of program conflicts and supports escalated calls for immediate problem resolution.
Manages external vendor partner relationships, including vendor selection process, due diligence, negotiation, service level agreement creation and monitoring, and performance management.
Manages external vendor invoicing and payments.
Oversee the delivery of ongoing training and communications to stakeholder groups through presentations, written communication, interactive workshops, and other forms of media.
Responsible for developing and mentoring staff through onboarding, open communication, training, and development opportunities. Builds and maintains employee morale and motivation; fosters a diverse and inclusive workplace.
Manages day-to-day activities of a group of employees. Assigns, monitors, and reviews progress and accuracy of work, directs efforts, and provides technical guidance on more complex issues. Oversees and initiates the hiring, firing, and performance review processes.

About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.”
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".

External Basic Qualifications

Bachelor's degree and at least 2 years of experience working with systems and technology OR a High School Diploma / GED and at least 5 years of experience working with systems and technology.
At least 2 years experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
At least 2 years experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
At least 2 years experience developing/generating reports and delivering the results to various levels of the organization.
At least 2 years experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience with Microsoft Power Applications Suite including development of Power Apps, Power Automate (MS Flow), and Power BI as well as Power Query
At least 2 years experience working with SQL, SQL Servers and MS Servers.
Intermediate level experience with Microsoft Office Suite – Word, Excel, PowerPoint
At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.

Preferred Qualifications

MBA/Master's Degree
At least 2 years experience of cross functional team leadership.
At least 2 years experience in leading technology teams
Fluency in English and Spanish.