Merck
Member Service Representative
Elkton, VA
Mar 4, 2025
Full-time
Full Job Description

Job Description

The greatest inventions would not be brought to market without the right project management and administrative support. Woven into every part of the organization, our Administrative teams makes sure our concepts become reality.

Responsible for assisting members with transactions in the branch including but not limited to deposits, withdrawals, transfers and new accounts. Assist members with online banking, mobile banking and special requests. Work with Branch Manager on IRA's, Decedent Accounts and discrepancies. Cover for and assist Branch Manger with vault and branch reconciliation, ATM balancing and order cash for the branch. Complete all required training assigned by the Credit Union and Our Company. Knowledge of procedures, regulations and compliance. Other duties as needed and requested by Branch Manager or Higher-level Manager.

  • Stand in for Branch Manager duties when necessary, including opening/closing vault, ordering cash, balancing the ATMs.

  • Initiate/verify member wires.

  • Ensure the teller station and branch is properly stocked with forms, supplies, and brochures.

  • Assist members with IRA questions and withdrawal/deposit requests, including opening accounts. Make sure all documents are completed correctly and filed appropriately.

  • Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate and efficient member transactions.

  • Process share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer.

  • Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.

  • Assist with mail or email transactions.

  • Maintain an up to date comprehensive knowledge on all credit union products and services that are handled by the teller area or branch.

  • Maintain an up to date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the teller area.

  • Promote, explain and cross-sell other credit union services such as consumer and mortgage loans, IRA's, credit cards, debit cards, online banking, and mobile banking.

  • Receive loan payments and ensure the payments match the amount due. Enter payments in the computer as needed.

  • Place proper holds on checks and place holds as needed on uncollected funds.

  • Balance cash drawer at the end of the day and compare totaled amounts to computer generated proof sheets. Research and resolve discrepancies. Report any discrepancies to the supervisor and report to COO in accordance to the Over/Short Policy.

  • Assist with adding beneficiaries (including trusts) to accounts and make folders as needed.

  • Assist with decedent accounts when needed.

  • Make sure all sensitive materials are filed daily.

  • Assist with balancing the vault and ATM's as needed.

  • Work cases in Relationship Manager and Co-Op daily.

  • Work cases in Silver Cloud and respond professionally and in a timely manner.

Education/Requirements:

  • Minimum education-High School Diploma/GED

  • 2 years banking/credit union experience

#MSJR

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

03/6/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.


Requisition ID:R338522

PDN-9e5928f0-9476-4300-91b5-1b72230129e0
Job Information
Job Category:
Administrative and Clerical
Spotlight Employer
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Member Service Representative
Merck
Elkton, VA
Mar 4, 2025
Full-time
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