Job: MANAGER VOICE SERVICES

Summary:

The Manager, Voice Services is responsible for overall voice system management for the enterprise operating within IT Network and Telecommunications Services. This role is responsible for delivery of voice systems for stores, corporate & regional offices. In addition, this position is responsible for project management for large initiatives, hardware and software maintenance renewals and budget, training and consultation, and recommendations for development of resources. Supervising a team of Information Technology Services (ITS) professionals and support staff; develops policies, programs and procedures as they relate to voice technologies; ensures compliance with enterprise policies, procedures, standards and goals.

Duties and Responsibilities:

* Supervises, hires, trains, evaluates, motivates, and mentors a team of IT professionals and support staff specializing in voices support.

* Accountable for voice planning, design, and implementation.

* Understands retail operations being supported; works with the business areas for preparation of business plans, strategic direction, and resolution of retail issues

* Provides guidance and direction on problems, solutions, system parameters and modifications; conducts operational walkthroughs to ensure completeness, accuracy, and efficiency of systems, programs, or solutions to business problems

* Responsible for evaluating and implementing enterprise solutions for global corporate and retail locations

* Develops specifications for new systems and/or enhancements to existing systems

* Proposes changes in operations and/or established systems to enhance controls or improve efficiencies through better use of technology

* Keeps abreast of the latest technology and trends within the IT industry and within the business units being supported

* Ability to work with a team of peers to ensure project and directional alignment within the IT department.

* Develop and maintain an End-of-Life roadmap for all retail hardware and software supported, organize upgrade strategies, and execute on the plan for over 20,000 endpoints

* Performs other duties and functions as assigned

Education Requirements:

* Bachelor's Degree or equivalent education and experience

Experience Requirements:

* 3+ years professional IT management experience

* 5+ years of experience working with telecommunications/voice technologies like VoIP, Contact Center solutions call routing and scripting, MPLS, mobile and wireline internet services.

* Experience working in the retail vertical with firsthand experience with retail store challenges and solutions for large scale operations.

* Demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling, and motivating staff.

* Ability to demonstrate abstract reasoning, critical thinking, and problem resolution skills

Skill Requirements:

* Strong customer service orientation.

* Ability to keep abreast of new technological and or/procedural developments and demonstrate knowledge and expertise with software tools and an ability to evaluate solutions.

* Strong leadership, planning and project management skills.

* Excellent time management skills and ability to multi-task and track multiple projects concurrently

* Ability to perform repeated bending, standing, and reaching

* Ability to occasionally lift up to 40 pounds

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.