Job#: 2050608
Job Description:
Job Title: Technical Analyst - Network Support
Location: Downtown Toronto (Hybrid: Tuesdays in office and 2nd Friday of the month, flexible)
Company: Top 5 Bank
Job Type: 12-month contract (potential to extend, backfill for maternity leave)
About the Role: We are seeking a skilled Technical Analyst to join our Network Support team. This role is crucial for maintaining the efficiency and reliability of our network infrastructure. You will work closely with our vendors and internal teams to resolve network issues and ensure seamless operations.
Key Responsibilities:
- Provide Level 2 network support, handling incidents and resolving issues independently.
- Collaborate with the Level 3 support team and work cross-functionally with the management team.
- Manage high-volume, fast in-fast out tickets from vendor and direct user reports via the help desk.
- Investigate and resolve network issues, including switches, routers, and Palo Alto devices.
- Review and prioritize network traffic, ensuring critical operations like transactions are prioritized.
- Communicate effectively with retail branches to diagnose and resolve network performance issues.
- Utilize tools such as ServiceNow and Jira for ticket management and issue tracking.
Must-Have Qualifications:
- Strong customer service skills with the ability to understand and address network issues.
- Experience with network support, including knowledge of switches, routers, and Palo Alto.
- Ability to close tickets independently and efficiently.
- Technical expertise to investigate and resolve network performance issues.
Nice-to-Have Qualifications:
- Experience with Global Protect.
Work Schedule:
- Standard hours: 9 AM - 5 PM.
- Hybrid work arrangement: Tuesdays in office and the 2nd Friday of the month (flexible, likely 1-2 times/month).
Application Process: If you are a proactive and skilled network support professional looking to work in a dynamic environment, we encourage you to apply. This is an excellent opportunity to join a top-tier bank and contribute to our network operations.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
