SHIFT:
Day (United States of America)A Brief Overview
Provide administrative and clinical management support as an Office Coordinator at CHOP. The ideal candidate is able to maintain confidentiality and professionalism, work independently with minimal supervision, and collaborate with people at all levels.
This job includes scheduling patient appointments, full registration, ordering supplies, sorting mail, provider template building in Epic, triaging calls, managing in-basket requests in Epic, managing work queues/experience.
Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
Responsibilities
Assist with patient services, including appointment scheduling, check-outs, and documentation.
Triage calls and respond to inquiries.
Manage records (charts, files, correspondences).
Help maintain systems, record-keeping and reporting methods, and procedures.
Provide administrative support for meetings, interviews, committees, and conferences.
Prepare presentations, letters, reports, memoranda, and related materials.
Manage office supplies for the department.
Assist new hires and provide employee support, including timekeeping.
Other duties and administrative support projects as required.
Education
Required: High school diploma/GED
Experience
At least three (3) years of administrative support in an academic, scientific, or office setting Preferred
At least one (1) year experience template building in Epic Preferred
At least one (1) year experience work experience in a clinic, hospital, doctor's office Preferred
Strong scheduling background Preferred
Background managing work queues Preferred
Skills and Abilities
Basic knowledge of medical terminology, protocols, and HIPAA regulations
Intermediate proficiency with electronic medical record software (EPIC)
Intermediate proficiency with Microsoft Office
Excellent verbal and written communication skills
Strong interpersonal, organizational, time management, and conflict resolution skills
