Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

This part-time (M-F) position has the potential to transition into full-time based on performance and business needs.

The Office Services Experience Assistant is a key member of the Office Experience team who takes ownership of the overall maintenance of the office, manages relationships with vendors, and provides support to the entire staff. Tasks include but not limited to maintaining the general appearance of the office and office equipment, stocking and maintaining kitchens and all common areas, fulfilling meeting/event job requests, supporting local office affiliation, assisting with building services requests and other tasks as necessary. In addition, you will provide backup assistance to other members of the Office Experience Team.

You're good at:

Maintaining overall appearance and cleanliness of the office:

• Proactively checking all conference rooms, communal areas, offices and workstations often throughout the day to ensure that all work areas are clean (e.g., wiping down surfaces, resetting meeting rooms, free of trash, etc.)
• Checking all printers to make sure they are clean and organized, disposing of any client confidential material that has not been picked up in a timely manner
• Monitoring IT equipment in offices & conference rooms and reporting issues as necessary

Supporting office maintenance and repairs:

• Acting as a resource during office repairs, liaising with Office Experience team, building & vendors as necessary
• Reporting office/space issues and working with the team to address and rectify them
• Monitoring the basic functions of the printers, faxes and copy machines by replacing paper and toner; trouble shooting and calling for repairs when necessary

Catering coordination:

• Setting up and breaking down food and beverages for office meetings and staff lunch

Office supplies:

• Ordering supplies and ensuring appropriate supplies are stocked and organized in shared workspaces

Conference rooms:

• Responsible for overall cleanliness and organization of conference rooms and ensuring they have adequate supplies
• Coordinating with meeting organizers & Office Experience team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-up
• Good working knowledge of our conference room/meeting technology to support basic IT needs along with ability to troubleshoot common user issues
• Arranging furniture to accommodate meeting room set-up needs

Mail coordination:

• Coordinating mail/package delivery daily. Post/drop-off and pick-up
• Managing the essential functions of Federal Express, UPS, and other courier services and ordering supplies when needed

Kitchen coordination:

• Maintaining office kitchens, including proactively replenishing all kitchen supplies, food/drinks, etc.
• Heavy lifting required which can include large cases of food and drinks; able to use a step ladder
• Responsible for overall cleanliness and organization of office kitchens during the day. Ensuring proper maintenance of kitchen equipment and disposal of trash.
• Proactively managing inventory levels for food and other kitchen supplies

Teaming/Misc.:

• Providing backup to the other members of the Office Experience team as necessary, especially on days with multiple internal events or when other team members are out of office or away from the reception desk
• A welcoming and professional demeanor while covering the reception desk is essential to creating a positive first impression for guests and employees, making this role a key representative of the office culture
• Office digital signage

What You'll Bring

• High school diploma or equivalent
• Minimum of one-year office services and/or retail experience preferred
• Must be able to lift up to 50 lbs. on a regular basis
• Ability to prioritize work to balance multiple projects and deadlines
• Excellent verbal and written communication skills
• Exceptional customer service skills
• Conscientious, responsive to deadlines, arrives at work on time and able to work additional hours as needed
• Ability to work both independently and with a team
• Attention to detail with emphasis on accuracy and quality
• Self-starter with high degree of flexibility and ability to work in a fast-paced environment
• Strong organizational skills and attention to detail
• Willingness to take ownership and an openness to feedback
• Flexibility to work overtime
• Computer literacy required with familiarity with Word, Excel and PowerPoint

Who You'll Work With

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

Additional info

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.

Compensation Information:

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children

• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs

• Dental coverage, including up to $5,000 in orthodontia benefits

• Vision insurance with coverage for both glasses and contact lenses annually

• Reimbursement for gym memberships and other fitness activities

• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan

• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement

• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)

• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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