Omnichannel Program Manager

Location: Wilmington, Delaware

Introduction to Role:

Join our dynamic team as an Omnichannel Program Manager, where you will manage the end-to-end delivery of integrated customer experiences defined by our brand marketing teams. This role is perfect for an experienced leader who thrives in encouraging a progressive approach, coaching team members, and leading organizational transformations.

Accountabilities:

As an Omnichannel Program Manager, you will serve as the Single Point of Contact for Delivery and manage a clear and concise process for demand intake. You will drive discussions to understand the level of effort associated with backlog items, prioritize tasks, and define scope for delivery schedules. Your role will also involve facilitating cross-functional collaboration, leading daily calls, running periodic planning sessions, and maintaining a high-level view into resource capacity.

Detailed Responsibilities include:

Single Point of Contact for Delivery and accountable for all demand that comes through their respective Omnichannel and Content Delivery team
Manage a clear and concise process for demand intake and maintains a backlog or forecast of upcoming work which may include new requirements, change requests, and defect fixes via standard GCO work management tools (i.e., JIRA)
Drive discussions to understand level of effort associated with back-log items, prioritize which items require action, and ultimately define scope for delivery schedules (i.e., sprints) and timelines to deliver work
Facilitate and foster cross-functional collaboration to drive successful E2E delivery for demand that comes through respective delivery team
Understand how to best leverage team's diverse abilities and capable of coordinating requests and delivery plans with interdependent tasks
Lead daily calls to drive collaboration and clear emerging impediments blocking delivery
Run periodic planning and retrospective sessions that enable team to focus on continuous improvement in delivery ways of working.
Maintain a high-level view into resource capacity to optimize output and minimize delivery risk and data dashboards that reflect productivity delivery team
Empower delivery team through guidance, organization and skill development opportunities

Essential Skills/Experience:

Bachelor's Degree with a minimum of 5 years of relevant experience or 10 years of relevant experience if no degree.
Experience coordinating delivery associated with print/digital content and multi/omnichannel customer experiences.
Experience coordinating a multi-disciplinary team of on and offshore resources.
Conceptual understanding of how marketing tools are leveraged to create customer engagement experiences.
Experience in managing and maintaining JIRA or similar Work Management Tool.

When we put unexpected teams in the same room, we ignite ambitious thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we are committed to making a bigger impact through meaningful work. We are a globally distributed team that helps to make excellence and breakthroughs possible. Here, you can apply your skills and abilities to genuinely impact patients' lives. Join us at an exciting time of growth through innovation. Shape this journey by reimagining the way we work, at every turn we're innovating and taking intelligent risks. We do this to steer the enterprise, powering every function to run faster, more efficiently, and achieve more.

Are you ready to be a part of our story? To challenge the norm, take ownership, make quick decisions, and run with them? If you flourish with intellectually stimulating work where you can apply expertise and develop new skills, then this is the place for you. Be a trusted partner in a fast-growing organization, and make an even bigger impact on patients.

Ready to take the next step in your career? Apply now!

Date Posted

08-Nov-2024

Closing Date

Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.

AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law.