People Relations Manager at Core Spaces in Chicago, IL

Job Details

Job Location: IL Chicago Corp Office CCLLC - Chicago, IL Position Type: Full Time Salary Range: Undisclosed Job Category: Human Resources

Description

Who We Are

Core Spaces (Core) is more than a real estate company, it’s a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.

What We Do

Founded in 2010, Core is a vertically integrated company focused on acquiring, developing, managing, and lending across the student housing and build-to-rent (“BTR”) sectors. Its residential communities feature world-class amenities, progressive design, and hospitality-driven client service. In its award-winning student portfolio, Core currently owns and/or manages over 38,600 beds – and has a pipeline of over 43,000 beds in various stages of development. Core's BTR division currently has over 3,000 homes under development and in its pipeline in high-growth metros across the country. For more information, visit www.corespaces.com.

*Portfolio and pipeline numbers as of May 2024

Benefits That Matter

A culture that provides you with a sense of belonging
Hybrid and remote work options to promote work-life balance
Competitive pay that values your contributions
Annual incentive to reward your achievements
Paid unlimited PTO to disconnect or celebrate life milestones
Paid 15 holidays, including your birthday, to disconnect and celebrate
Paid Parental Leave that begins after 90 days
Paid volunteer time off to give back to your community
Monthly workshop weeks; fewer meetings & more collaboration
Robust health plan options that begin within at least 30 days of your employment
Monthly phone reimbursement
Wellness allowance and perks, including a yearly subscription to a meditation app
An environment that provides you a voice to share your perspectives
Employee Assistance Program (EAP) for access to confidential support services
Company retirement options including 401(k) + matching & Roth account option

Position Overview

As an advocate of our Company values, the People Relations Partner will work in lockstep with senior members of the People Relations team and the Payroll & Benefits team to support and execute the ADA and leave administration process. Additionally, this position will also participate in the investigation and resolution of people relations matters by coaching people leaders in managing team member performance, progressive discipline, and corrective action with a focus on risk mitigation.

Working in close collaboration with the Payroll & Benefits, Talent Development and Talent Management teams, you’ll support the development and execution of people initiatives, programs, and events that authentically evolve our ‘OneCore’ culture, create meaningful moments of connection across and within teams, and elevate the employee experience (let’s go)!

With over 1,000 team members across locations, entities, and time zones, we continue to grow rapidly and we need your expertise to help deliver best-in-class experiences. This is not your first rodeo; you are experienced in developing and maintaining positive relationships and serving as a trusted go-to source for people matters. You may not know all the answers, but you are resourceful and committed to finding them!

What You Will Do

Accommodation & Leave Administration

Facilitate the accommodation process for assigned cases following ADA compliance and ensuring the necessary documentation is provided, received, and tracked; ensure compliance with federal, state, and local labor laws and company policies
Intake and initiate leave administration process for assigned cases, tracking and running point through the hand-off to the benefits administration team and/or 3rd party leave administrator
Maintain timely ongoing communication of relevant leave information that affects other People Operations departments such as Payroll & Benefits or Talent Management
Guide and coach managers on the ADA accommodation and LOA process in partnership with other members of the People Relations team, under the leadership and direction of the Associate Director who leads the ADA accommodation and leave of absence process

People Relations, Managing Performance & Risk Mitigation

Execute people relations matters for the company by guiding and coaching managers in progressive discipline steps and corrective action remedies, managing and prioritizing in a fast-paced, high-growth environment under the leadership and direction of senior members of the People Relations team
Demonstrate effective organization and time management to prioritize and progress multiple cases/matters day-to-day/week-to-week with flexibility to extend hours as needed for time-sensitive matters in various time zones
Utilize and support the evolvement of our toolkit of templates, guidelines, and resources for managers regarding performance management in close partnership with Talent Development leadership
Assist leaders in ensuring appropriate progressive discipline documentation is recorded and corrective action steps are followed through with team members to mitigate risk proactively
Guide managers on developing and executing Performance Improvement Plans in partnership with the Talent Development Manager
Intake complaints and manage the investigation process; consult with senior members of the People Relations team on the appropriate actions and next steps
Lead with compassion and company values by seeking to understand an individual’s situation to understand the why and influence managers to do the same ahead of making judgments and determinations
Establish and maintain the communication of various people matters that affect other People Operations departments such as Payroll & Benefits or Talent Management
Utilize the HRIS and Company technology as appropriate for tracking, recording documentation, and reporting
Facilitate exit interviews with team members when voluntary resignations occur to identify the root cause, potential leadership concerns, and enhancement opportunities for the team members' experience
Keep a close eye on team member retention and turnover trends, and make speedy recommendations for actions to improve
Execute the involuntary termination process and ensure the appropriate approval process is followed
Prepare and finalize severance agreements when appropriate

Team Member Support Resources

Advocate and communicate team member support resources such as the OneCore Mindfulness Programming, the Employee Assistance Program, Calm, and 3rd party mindfulness coach
Promote and participate in the company’s diversity council with a mission to connect, raise awareness on DEI matters, and implement change

Policy and Compliance

Participate in the identification, research, and execution of compliant employment policies and practices across federal and multiple state and local jurisdictions
Assist with evolving and maintaining the company handbook
Help with the development and maintenance of guidelines to ensure consistent practices of policy interpretation

Ideally, you'll have

3+ years of experience working with leave of absences and ADA accommodation matters
5+ years of experience with resolution of employee relations matters and the administration of Human Resources policies
Bachelor’s degree in Human Resources, Business Administration, or Organizational Development
Impeccable regard for using discretion with confidential documents and information
Conflict resolution expertise, with experience handling sensitive employee issues and complex investigations
Knowledge of employment law and regulations (FMLA, ADA, EEO, and multi-state compliance)
Strong emotional intelligence (EQ) and interpersonal skills to build trust and rapport across teams
Change management experience, with the ability to guide teams and managers through organizational changes and transitions.
Sound judgment in prioritizing competing demands
Adaptable communication skills to collaborate effectively across diverse groups of stakeholders
Passion for collaboration, rallying people, and influencing others to effectively get things done
Proactive approach and a keen attention to details
Ability to work autonomously while keeping key stakeholders informed

You'll crush it if you have

Experience working in student housing, single-family rentals, hospitality, or multi-family industries
Proven ability to exercise flexibility and adapt in a fast-paced, high-growth environment
Expertise in executing leave of absence processes in compliance with multiple local/state jurisdictions (specific experience with Washington, Oregon, and California laws are a plus)
Experience working with a mix of onsite, remote, and hybrid teams, supporting multiple time zones effectively
Proficiency in HRIS systems (such as Paycom) and experience maintaining accurate documentation.

Organizational Structure

Reports to: Associate Director, People Relations

Direct Reports: N/A

Disclaimer: Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization.

As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.

Base Salary: $110,000 - $120,000 annually. Final salary within this range will depend on experience, skills, qualifications, and location.
Additional Compensation: Employees may be eligible for discretionary bonuses, typically ranging between 10-15% of base salary annually, depending on individual and organizational performance.