Our West Trenton General Claims Legal Department is seeking a motivated, detail-oriented individual for a PIP Litigation Assistant role. Reporting to the designated supervisor and accountable for efficiently collecting and organizing pertinent information of appeal, litigation/arbitration process for adjusters and defense counsel.
Hours: Monday to Friday 8AM- 5PM (Hours can vary based on NJM start time)
Salary: $41,529 - $48,269 (Salary is commensurate with experience and credentials).
Job Responsibilities
Receive, analyze, and process complaints/arbitration demands, create litigation matters, and assign to appropriate PAL adjuster for review.
Assist PAL Adjusters and supervisors by accurately entering pertinent information into Claim Center, OnBase, and Agile Point.
Review the investigation file material, select appropriate information, and electronically send to defense firms
Provide support to PAL Adjusters with document requests and information needed for pertinent matters
Provide support as needed to FNOL (First Notice of Loss) Dept. in taking claims
Process monthly vendor bills
Properly answer and accurately process incoming inquiries from attorneys requesting payment status, missing Bottom-line entries and document requests
Periodic telephone and email communication with vendors, defense, and plaintiff counsel firms regarding litigated matters
Process incoming mail for distribution to the appropriate PAL Adjuster
Maintain Legal Exchange (electronic billing site) by creating matters for defense counsel to bill at conclusion of matter
Maintain monthly reports of arbitration demands for management review
Process all zero EOB’s within statutory timeframes for upheld payment appeals
Required Qualifications and Experience
Strong verbal and written communication skills, including active listening
Multi-tasking, problem-solving and decision-making abilities
Ability to work independently
Effective computer skills and ability to work in multiple systems
Organization, time management and prioritization abilities
Demonstrate reliability and conform to the company’s attendance policy
High School Diploma or GED required
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.