JOB SUMMARY:
The Product Director of Financial Services is accountable for leading the strategic direction of and advancing all aspects of existing and future Financial Services at 7-Eleven, with direct responsible of a team spanning Gift Cards, Lottery, Gaming, Money Orders, Kiosk Services and FinTech Services (with digital team as the lead).
This role is 100% in office based out of our Irving, Tx headquarters.
KEY DUTIES AND RESPONSIBILITES:
Drive Innovation, Continuous Improvement and Platform Development of Financial Services: Provide strategic thought leadership and tactical process optimization to harden infrastructure across the span of Financial Services. Set priorities and align team on best practices/SOPs for development, mitigating risks and clearing obstacles through communication and alignment with cross-functional stakeholders.Develop and refine strategy based on emerging trends and customer insights. Ensures development is executed with excellence and meets consumer, business, legal/regulatory and operational goals. Work cross functionally with the broader merchandising team to align strategies and priorities.
Develop High Functioning Team: Hire, train, direct and coach Services team professionals through individual and team performance, career development and mentorship in addition to fostering a culture of people first and winning together. Optimize resources by challenging the status quo and exploring process improvements to enhance team effectiveness and efficiency. Set clear, achievable, and measurable stretch goals for the team.
Understand Customer Insights: Leverage internal/external expertise and resources to anticipate customer trends, and work closely with cross-functional partners in IT, Digital, Procurement, Accounting, and Legal to develop and socialize proof of concepts. Provide oversight of the category team to drive product development through key milestones.
Support Field Operations: Engage proactively with Operations and Field Merchandising leadership to ensure alignment towards Services key strategies, tactics, and initiatives. Leverage category and vendor support to drive education and alignment towards initiatives to allow for high quality execution. Troubleshoot issues, and receive feedback from Field Ops to incorporate into continuous improvement and broaden strategic vision of plans. As 7-Eleven expands through M&A, identify opportunities to change and make more efficient use of space and equipment.
Qualifications:
Bachelor's degree preferred and/or relevant work experience.
4+ years of management/people leadership experience.
Fintech Industry knowledge and experience strongly preferred.
Strong strategic, financial merchandise planning & analytical skills.
Strong interpersonal, written, and verbal communication skills. People Management experience required.
Experience managing cross-functional teams and driving collaboration across departments.
Demonstrated progressive experience in roles requiring influence and negotiation with internal and external stakeholders
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Thorough working knowledge of MS Office to include: Word, Power Point, and Share Point.
Progressive experience
Competency with both standard and custom Business Intelligence systems, such as Power BI
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If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
