9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions.  Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence.  Learn more about 9th Way Insignia at https://9thwayinsignia.com/.

Project Introduction

9th Way Insignia is looking for a ServiceNow Test Analyst to join our team in support the United States Patent and Trade Office (USPTO) to provide support in the migration of Remedy to ServiceNow

Professional Level

The ServiceNow Test Analyst aligns with the Level 3 Consultant professional level.  A Sr. Consultant completes tasks and projects of moderate scope and complexity. A Sr. Consultant exercises the best judgement and problem-solving skills within defined guidelines and practices to determine appropriate action to execute assignments. Sr. Consultant will also provide guidance and/or lead on tasks/projects.

Responsibilities

• Validate features, functionality and acceptable defects or unacceptable defects to be resolved before the use case/test case is validated and verified ready for deployment.  
• Use story information in Agile tools to obtain key elements of the feature/functionality on the platform to verify and validate repeatable, expected results are returned and the feature/function is approved in current state to deploy on release date 
• Prioritize detailed expectations to be verified and validated for complete requirement alignment for release readiness 
• Provide charts, statistics, details on ownership and expected resolution timelines or mitigation strategies if required
• Validate automation, required inputs, processing and outputs of process being tested 
• Capture and provide details on defects and resolutions as they are realized and proven to be KB articles for new solution platform to be shared.
• Other responsibilities as assigned
• Regression Testing 
• Software Testing
• System Testing
• Test Planning
• Integration Testing
• Test Automation

Requirements

• Bachelors degree and 5+ years of relevant experience
• Ability to obtain and maintain the required security clearance
• Must be authorized to work for any employer in the U.S

9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. 

Clearance/Background Investigation
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Benefits
Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance. 

Legal
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.  hr@9th-way.com.