Job Summary
Responsible for managing a team tasked with successful implementation of technology offerings and documentation of the technical specifications. Ensures team acts as the primary externally-facing technical specialist for the scoping, integration, activations and overall execution of projects which extend client use of IP-based dynamic advertising insertion products. Ensures staff is properly trained against a given range of product specializations, ensuring new activations are completed quickly, efficiently and at a high level of quality. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.Job Description
Core Responsibilities
- Manage department priorities and serves as a subject matter expert.
- Oversee team's ability to provide excellent technical guidance for clients' broader use of products and technical vetting for proposed usage of new products, acting as the primary technical liaison for assigned accounts and client prospects.
- Oversee product-development-aligned resources in the development and implementation of best practices, technical documentation and internal training curriculums for the servicing of new products and product features. Oversees changes in operational strategy.
- Oversee proper team staffing and training for a set of assigned product areas, working with revenue team's management to prioritize project staffing when resources are constrained.
- Oversee the hiring and onboarding as well as ongoing training and progression of all team members.
- Lead internal process improvement projects affecting parties beyond the team.
- Manage team performance and workload, identifying and addressing risks and opportunities in servicing key accounts, working toward maximization of soundly completed projects as a measurement of increased product usage by the client. Ensures that team's goals are aligned and addresses business needs.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Team Management; Process Improvements
Salary:
Primary Location Pay Range: $190,557.37 - $285,836.06
Additional Range: This job can be performed in Illinois with a Pay Range of $173,233.98 - $285,836.06
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
