Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are looking for a Senior Software Engineer to join our growing engineering team. In this role, you will be responsible for designing, developing, and maintaining scalable and high-performance software solutions across the Genesys Data Platform leveraging Python, Docker, etc. You will work closely with cross-functional teams, including product managers, data engineers, and DevOps, to build innovative and reliable applications.
Key Responsibilities
Develop, test, and maintain high-quality software solutions using Python, Docker, AWS, etc.
Develop, test, and maintain high-quality data oriented solutions using Snowflake, AWS, Fivetran, etc.
Design and implement scalable backend architectures and APIs.
Optimize application performance, ensuring responsiveness and efficiency.
Collaborate with cross-functional teams to define and implement technical solutions.
Write clean, maintainable, and well-documented code following best practices.
Lead and mentor junior engineers, conducting code reviews and providing technical guidance.
Stay updated with emerging trends and technologies in data and software engineering.
Troubleshoot and resolve complex software defects and production issues.
Implement CI/CD pipelines to automate testing and deployment.
Ensure security best practices are followed in software development.
Required Qualifications
Bachelor's or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience).
5+ years of experience in Python development.
Strong understanding of object-oriented programming and software design patterns.
Experience with Python development regarding with RESTful APIs, GraphQL, and microservices architecture.
Proficiency in database technologies such as PostgreSQL, MySQL, or NoSQL databases (MongoDB, Redis, etc.).
Solid understanding of cloud platforms like AWS, GCP, or Azure.
Familiarity with containerization technologies such as Docker and orchestration tools like Kubernetes.
Strong problem-solving skills and ability to troubleshoot complex issues.
Experience with version control systems (Git) and Agile development methodologies.
Excellent written and verbal communication skills.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$113,100.00 - $210,100.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.


