Our Highly Qualified Candidate: The ideal Support Service Worker II - Bilingual (Public Defender DMV Liaison) candidate has a desire for assisting and working directly with the clients of the Public Defender's Office.  The successful candidate must be organized, have a professional demeanor, work well independently and in group settings. The candidate must be able to establish and maintain effective collaborative relationships with colleagues, clients, and County agencies. The candidate possesses the ability to maintain confidentiality and compassion for the individuals they work with, while maintaining sensitivity to the competing needs of a wide variety of stakeholders. The candidate will have a strong work ethic, be able to maintain case files in an orderly fashion and complete tasks in a timely manner.

Knowledge of: 

• Awareness of ethnic, economic, and social factors affecting clients and community members served by the Public Defender's Office.
• Knowledge of County and community resources including legal, employment, and social services.
• Knowledge of linguistic, cultural, economic, and social barriers which inhibit clients from seeking and receiving services and methods of overcoming these barriers.
• Ability to perform standard office practices and procedures, including filing of relevant paperwork and the utilization of various software platforms.
• Utilize bilingual skills to read, speak, and understand communication with Spanish-speaking client populations.
• Strong communication skills between clients, attorneys, supporting programs, justice partners, and community members.
• Strong ability to problem-solve and be deeply solution focused, applicant will be inclined to think outside of the box while also complying with the department's established policies and procedures.
• Applicant will be able to maintain confidentiality while pursuing better client outcomes and have the cultural competence with monolingual Spanish speakers, immigrants, and indigent community members.

Ability to: 

• Evaluate client needs through interviewing and observation.
• Perform a variety of paraprofessional support work.
• Resolve conflicts between clients and providers.
• Recognize specific indications of need for various services and develop service delivery plans.
• Utilize bilingual skills to read, understand and explain rules, policies and documents to a non-English speaking or bilingual population.
• Maintain accurate records and files.
• Make accurate complex arithmetic calculations.
• Prepare reports related to the work performed.
• Establish and maintain effective working relationships with clients, representatives of the community served, employees of County departments, and other agencies and the public.

Three (3) years of experience in a legal, public health, social service or community organization that demonstrates possession of the stated knowledge and abilities plus successful completion of twelve (12) semester units of education in administration of justice, political science, public health science, behavioral science and/or social welfare from a recognized college or equivalent. One (1) additional year of experience may substitute for the educational requirement. College-level education in a field as listed above may be substituted for the experience on a year-for-year basis to a maximum of two years. Demonstrated oral and written proficiency in English and a designated second language is required.

Licenses: This job class requires travel between various County and business-related locations. Employees who drive on County business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the County. Possession of a valid Class C California driver's license and a satisfactory driving history record as obtained from the Department of Motor Vehicles is required at the time of the selection interview.

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list.  The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active. 

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. 

Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095.  If you have questions concerning this position announcement, please contact Linda Kline at linda.kline@marincounty.gov.