Water Meter Customer Service Mechanic Night Truck Lead
Job Description
Are you mechanically inclined? Enjoy problem-solving? Prefer working outdoors?
If so, the Customer Service Mechanic position may be the perfect fit for you!
The Customer Service Mechanic plays a vital role in the field operations of the Department of Public Utilities. This position handles a range of duties during and after City Hall hours, serving as a first responder for water-related customer concerns. From inspecting leaks and performing emergency water shutoffs to supporting meter reading and maintenance, the Customer Service Mechanic is essential to ensuring safe, accurate, and dependable service.
Key Responsibilities:
- Respond promptly to customer service requests, including leak inspections and emergency water shutoffs.
- Assist day mechanics with repairs, maintenance, and installations as needed.
- Support meter reading operations, including performing re-reads and route assistance.
- Conduct water meter changes and turn water services on or off for residential and commercial customers.
- Maintain accurate records of all work completed and submit reports to supervisor at the end of each shift.
- Provide courteous and professional customer service while addressing water-related concerns.
- Drive and maintain a city-issued vehicle in accordance with city policies.
Working Conditions & Requirements:
- Work is performed primarily outdoors in varying weather conditions.
- Must be able to work independently and manage time effectively to complete all assigned tasks each night, regardless of duration.
- Some Saturday shifts are required.
- Must be available to respond during severe weather events, emergencies, or other critical situations as directed by the department.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
Are you mechanically inclined? Enjoy problem-solving? Prefer working outdoors?
If so, the Customer Service Mechanic position may be the perfect fit for you!
The Customer Service Mechanic plays a vital role in the field operations of the Department of Public Utilities. This position handles a range of duties during and after City Hall hours, serving as a first responder for water-related customer concerns. From inspecting leaks and performing emergency water shutoffs to supporting meter reading and maintenance, the Customer Service Mechanic is essential to ensuring safe, accurate, and dependable service.
Key Responsibilities:
- Respond promptly to customer service requests, including leak inspections and emergency water shutoffs.
- Assist day mechanics with repairs, maintenance, and installations as needed.
- Support meter reading operations, including performing re-reads and route assistance.
- Conduct water meter changes and turn water services on or off for residential and commercial customers.
- Maintain accurate records of all work completed and submit reports to supervisor at the end of each shift.
- Provide courteous and professional customer service while addressing water-related concerns.
- Drive and maintain a city-issued vehicle in accordance with city policies.
Working Conditions & Requirements:
- Work is performed primarily outdoors in varying weather conditions.
- Must be able to work independently and manage time effectively to complete all assigned tasks each night, regardless of duration.
- Some Saturday shifts are required.
- Must be available to respond during severe weather events, emergencies, or other critical situations as directed by the department.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
About City of Chesapeake
Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living.
Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family.
Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country!
The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history.
Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake.
Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.
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