At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years.

We are hiring for a Yearbook Coordinator!

Job Summary:Increase new sales and drive revenue deeper in existing accounts by working directly with sellers and customers. What You'll Do Here:

Partners with sellers to support full life cycle of the yearbook process in an assigned geography.
Invoices corrections/credits- reviews invoices for accuracy, collects on past invoices and provides tax exempt/shipping information to finance.
Monitors collections on outstanding balances due with current customers to determine future partnership with sellers and accounts.
Audits tax exempt forms, ensures they are up to date and on file with corporate if applicable.
Orders images from previous years for yearbook website at school's request.
Acts as the primary Parent Notify contact to strive to have every school participate in Parent Notify each school year.
Oversees share site and related content.
Monitors YBPay to ensure it is active prior to Fall picture day and is closed on deadline day.
Monitors and oversees the order management process including updates to adviser, ordering flyers and communicates with the schools.
Monitors and provides reminders for upcoming deadlines and submissions.
Schedules Candid Pictures in partnership with Account Specialists, uploads them to the school portal, and audits them for accuracy to each site.
Provides digital media download for non-Lifetouch yearbook customers.
Monitors and sends tracking information to schools for yearbook delivery and submits paperwork for replacements of damaged yearbooks.
Audits agreement to confirm incentives.
Supports advisers on promotions/marketing campaigns via emails, posters, social media banners and digital resources.

The Skills You'll Bring:

Must be at least 18 years old
Diploma or general degree (GED) required; Associate's Degree preferred
3-5 years of customer service experience or an equivalent combination of education and experience.

Yearbook hands-on experience preferred
Experience working with Yearbook Advisers or Schools preferred
Familiarity with website creation of products preferred
Comfortable with data analysis and creation of reports
Superior phone and customer service skills/etiquette
Excellent verbal, written, listening and interpersonal skills
Strong problem solving and organizational skills
Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or escalated customers
CRM proficiency
Ability to handle confidential information
Ability to meet deadlines

This position will accept applications on an ongoing basis until filled.

Hourly Pay Rate: $21.43

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.California: [$17.19 - $24.28]Connecticut, New York, and Rhode Island: [$17.19 - $22.24]Colorado, Illinois, Minnesota and Washington: [$17.19 - $20.55]Nevada: [$16.11 - $22.24]Maryland and New Jersey: [$18.51 - $22.24]Hawaii and Vermont: [$16.11 - $19.35]This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.