The Workforce Edge (WFE) Approval Advisor plays a crucial role within the WFE advisory team, primarily tasked with the efficient management of user benefit requests, ensuring they meet the approval criteria set forth by specific client Service Level Agreements (SLAs). Collaborating closely with the broader WFE advisory team, the Approval Advisor aids users in fine-tuning their requests to align with approval standards. A deep understanding of client tuition policies, SLA stipulations, risk mitigation, and adherence to WFE's stringent quality control protocols are essential competencies for an Approval Advisor to effectively oversee the approval process and maintain the highest level of service excellence.

Essential Duties and Responsibilities:

• Serve as an escalation point for student issues, as needed.
• Daily review of tuition benefit requests submitted by clients or employees.
• Evaluate requests based on eligibility criteria, company policies, and available funds.
• Ensure strict adherence to tuition assistance policies and guidelines.
• Identify potential risks and take proactive measures to mitigate them.
• Address any issues or challenges related to tuition benefits promptly.
• Work closely with the advising team to submit escalations, and exceptions, and resolve student issues.
• Handle up to 100 requests daily, maintaining excellent service levels.

Job Skills:

• Attention to Detail: accuracy in all tasks to ensure quality control and compliance regulations
• Time Management: ability to efficiently manage time and prioritize tasks in a fast-paced environment
• Organization: Excellent organizational skills
• Communication: Exceptional verbal and written communication
• Teamwork: Ability to work holistically with a team for a common goal
• Agile: the ability to work in a fast-paced environment with competing tasks
• Ability to remain calm and courteous under pressure and navigate tense situations.
• Back up Advising team when needed to assist with inbound volume management
• Excellent customer service skills

Work Experience:

• Customer service experience required
• Processing and Document management
• Proficiency with technology, especially computers, software applications, and phone systems.
• Post-secondary education industry experience a plus.

Education:

• High school diploma, bachelor's preferred

Other:

• Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%).
• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
• If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.
• Able to access information using a computer.
• Other essential functions and marginal job functions are subject to modification.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$21.50 - $32.75 - Hourly

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

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